Thank you for shopping with Auvressa. Below you’ll find important information regarding our shipping process, timelines, and policies.

1. Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

2. Shipping Times

Shipping times may vary depending on your location and demand:

  • United States: 3–8 business days
  • Canada: 7–14 business days
  • United Kingdom & Europe: 7–14 business days
  • Australia & New Zealand: 8–15 business days
  • Rest of the World: 10–20 business days

Please note that these are estimated delivery times, not guarantees.

3. Shipping Costs

  • Shipping fees (if applicable) are calculated and displayed at checkout.
  • Promotional offers may include free shipping, which will be clearly stated.

4. Tracking Information

  • Tracking details will be sent to the email provided at checkout once the order ships.
  • Tracking updates may take 24–72 hours to appear after shipment.

5. Customs, Duties & Taxes

  • International orders may be subject to customs fees, import duties, or taxes.
  • These charges are the responsibility of the customer and are determined by local customs authorities.
  • Auvressa is not responsible for delays caused by customs processing.

6. Incorrect Address or Failed Delivery

  • Please ensure all shipping details are correct at checkout.
  • Auvressa is not responsible for orders shipped to incorrectly provided addresses.
  • If a package is returned to us due to an incorrect address or failed delivery attempt, reshipping fees may apply.

7. Delayed or Lost Packages

  • If your order has not arrived within the estimated timeframe, please contact us at support@auvressa.shop.
  • We will work with our shipping partners to investigate and assist you.
  • Lost packages may be replaced or refunded at our discretion after confirmation.

8. Order Changes & Cancellations

  • Orders can only be modified or canceled within 12 hours of placement.
  • Once an order has been processed or shipped, it cannot be changed or canceled.

9. Contact Us

For any shipping-related questions or concerns:

📧 support@auvressa.shop
🕒 Response time: 1–2 business days