Thank you for shopping with Auvressa. Your satisfaction is important to us. If you’re not completely satisfied with your purchase, please review our policy below.
1. Returns
- You may request a return within 30 days of receiving your order.
- To qualify for a return:
- Items must be unused, unworn, and in their original condition.
- Items must be returned in their original packaging, including all accessories and tags.
- Clearance items, sale items, and custom or personalized products are non-returnable, unless they arrive damaged or defective.
2. How to Start a Return
To request a return:
- Email us at support@auvressa.shop
- Include your order number and the reason for return
- Once approved, we’ll send return instructions and authorization details
Returned items must be shipped within 7 days of approval.
Return Shipping
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
- We recommend using a trackable shipping service. Auvressa is not responsible for lost or delayed return shipments.
3. Refunds
After we receive and inspect your return:
- You’ll be notified by email regarding approval or rejection.
- Approved refunds will be issued to the original payment method within 5–10 business days.
- Original shipping fees are non-refundable, except in cases of defective or incorrect items.
4. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 7 days of delivery
- Email support@auvressa.shop with:
- Your order number
- Clear photos or video showing the issue
We will arrange a replacement or full refund at no extra cost.
5. Exchanges
We do not offer direct exchanges at this time.
If you need a different item, please return the original product for a refund and place a new order.
6. Contact Information
For any questions or assistance:
📧 support@auvressa.shop
🕒 Response time: 1–2 business days